A good company doesn’t just do good work. They also understand that when dealing with customers, it’s oftentimes the little things that make a big difference. You should find a contractor that shows you respect by the way they treat you, the way they look, the way they treat your property, and how they pay attention to details.
Why It’s Important: This compliance agreement, signed by the workers, is a 17-point contract prohibiting the use of alcohol, drugs, foul language, misconduct, or other bad behavior on a job site. It also gives appearance standards. Keep in mind that not everything is perfect but this agreement will greatly reduce the likelihood of problems.
Why It’s Important: Many unethical contractors will resort to high-pressure sales tactics to get you to buy before you’ve had an opportunity to do proper due diligence on them. If you know nothing about the contractor prior to the sales call (from literature, references, online information), and they give you a low-ball price “but only if you buy right this minute,” you should be wary. Any time you feel uncomfortable or unduly pressured in a sales environment, you should ask the contractor to “back off.” Reputable companies will have a no-tricks, no-pressure sales pledge signed by the owner, sales manager, and each sales associate.
Why It’s Important: Your home and yard should be cleared daily of large debris, and dangerous materials daily by the crew. After the job is completed, a total clean-up should take place, including nail/screw pickup and removal of any hazardous materials in your house or yard. Make sure your contractor has a pre-determined daily job site cleanup routine, and a more thorough cleanup routine upon completion of the job.
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